Refund Policy

At Rahu Fresh Farms, we strive to ensure customer satisfaction with every purchase. Our Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed. Please read the following carefully:

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• The product you received is defective or damaged.
• The product does not match the description or the order placed on our website.

2. Return Timeframe
You may request a return or refund within 24 hours of receiving your order. After this period, we cannot process refunds or returns.

3. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
• It must be unused and in the same condition that you received it.
• It must be returned in the original packaging with all accessories and documents.

4. Non-Returnable Items
The following items cannot be returned:
• Perishable goods, such as eggs or poultry products.
• Sale or discounted items.
• Items with visible signs of use.

5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 24 hours.
6. Shipping Costs

• Return Shipping: You will be responsible for covering the shipping costs for returning your item unless the product was defective or incorrect. Shipping costs are non-refundable.
• Exchanges: If you wish to exchange a defective or incorrect item, we will cover the shipping costs for sending the replacement.

7. Late or Missing Refunds
If you haven’t received a refund after the stipulated period:
• First, check your bank account again. • Then, contact your credit card company as it may take some time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at rahulpoultryfresh@gmail.com